Fundamentals of Effective Communication in the Workplace Free Essays

Working in my family business I face obstacles that hinder communication within the business every day. Within the workplace we have to have effective communication because the business is essentially three businesses in one. Vibes Cuisine is a Dine-in Restaurant, Dance Hall, and a Take-out or Delivery Restaurant. We will write a custom essay sample on Fundamentals of Effective Communication in the Workplace or any similar topic only for you Order Now We always have everyone on the same page about the day to day goals and requirements before we even open the shop. Initially the shop was a small diner that only a few people frequented and even fewer newly visited. We as a family and the owners of the restaurant had a goal to triple our demographic and triple the daily revenue. Thus we embarked on a campaign to grow the business and make a concrete communication network between the workers and the customers. First we identified the various problems we as the workers had with communication. Some people wanted to remain a small business others wanted to grow exponentially. We had issue with knowledge of food availability, dance hall times, and information on delivery orders. Firstly we fixed those so that we could effectively run the business and a cohesive manner. We also had issue with contacting workers, and even responding to customer inquiries. In order to fix that we created a call log right next to the telephone where every employee’s number was readily available. We also created a standard procedure of who to call and when to call if any customer had to call out of work or needed to leave early. We made sure everyone was on the same page and heard the same information so that we could have a successful communication tree. We then used networking to not only attract new customers but retain returning ones. We communicated with other business around town and placed advertising in those respective businesses and gave them knowledge of operation times and general menu selections. We also made sure that our business line was open nearly all day and there was always someone there available to answer any questions. After we handled all of the tangible obstacles we then discussed and fixed the intangible problems such as attitude and appearance. Many fail to realize just how important a workers attitude towards the customer is, and how much it can affect the outlook of the business. We enacted an all smiles policy that insured every worker smiled while at work. Now this was not only for worker to customer relations but also worker to worker relations. Being nice and courteous to ones co-workers builds respect and trust. It also helps workers communicate effectively without emotions getting involved. Appearance also factors into communication because if one doesn’t look approachable or pleasant many times communication suffers because works don’t want to talk to certain other workers. Sometimes portraying good body language can overcome many communication barriers. People don’t realize when responding to authority or interacting with customers, even though one might say one thing the body language will tell the true story. How to cite Fundamentals of Effective Communication in the Workplace, Papers Fundamentals of Effective Communication in the Workplace Free Essays Fundamentals of Effective Communication in the Workplace Natalie Manuel Professor Thomas Whenever Intro to Business August 3, 2014 There are a few times where I experienced effective communication in a business environment. One time in particular, I believe everyone demonstrated communicating effectively. At work there is a lot of chaos at times because there aren’t many plans or guidelines put in place for customers regarding certain aspects of the business. We will write a custom essay sample on Fundamentals of Effective Communication in the Workplace or any similar topic only for you Order Now My co-worker and I decided to create a few documents that can be .NET to the customer in certain situations. I work for GE oil gas and we deal with customers who may need/want to return their blower for many reasons. We created a ARM authorization return form to keep everything organized. The form was very detailed and provided all the information the customer needs as well as the important information we would need to process the return. Along with this form, we created a standard order checklist. A lot of times we receive customer Pop’s that has missing information, incorrect pricing, wrong export information or incorrect vendor information, among other things. We created a document that was meant to be distributed to all the distributors and Memo’s. The documents were sent to all the sales reps for review. Immediately we were met with issues from them. This is where the communication came in. We set-up for there to be a conference call with us and the sales rep. Once we were able to have the meeting, all questions and concerns were put on the table. Having an open dialogue is important in business and in life. With this conference call, we were able to edit some of the statements on the comments. As well as take some things off. Once that was complete, we were able to send these forms out to the customers. From that point on the effect it had on the business was an increase productivity. There were less Pop send backs to customers for corrections. That pleased the customers so much! Pleasing the customers is always the goal, they help the business grow. Most of the customers really appreciated the help that the forms provided them. Without the conference call, none of this would have been possible. It could have been easy to take the sales rep issues and ignore them. I see in business a lot that people and their ideas are ignored. It only causes tension and mistrust. We understood that none of this was personal. Everyone had a great interest in seeing the business grow. Talking things out, keeps misunderstandings to a minimum. If I had to do it all over again, I wouldn’t change a thing. Effective communication should be the goal for all businesses. â€Å"Effective communication in the workplace helps employees and managers form highly efficient teams. How to cite Fundamentals of Effective Communication in the Workplace, Papers